Refund Policy

Refunds are only accepted if the product has been received damaged at the time of delivery. If in this circumstance, please contact us directly via Facebook, Instagram or email us at bellefleur.candleco@gmail.com. We ask you to provide your order number and additional documentation, such as photos, for any products reported as damaged when received. You can return your product for a different product, or a refund to the original payment method.

Refunds are not accepted if you change your mind or if you dislike the scent of the purchased item.

RETURNS

Belle Fleur Candle Co. happily accept the return of products if:

1. You have received a product that is different to the product you ordered. 
2. The product is damaged or faulty at the time of delivery.

* Please note that we will replace the product after we have received the incorrect/ damaged/ faulty item. Claims must also be made within 7 days of receiving the order.

Please see below for Incorrect Product and or Faulty/Damaged product instruction.

Return of Faulty/Incorrectly Sent Items (NZ)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at bellefleur.candleco@gmail.com with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. We will email confirmation that the collection has been arranged. We will then process the return on receipt of the goods. Refunds and exchanges can take 3-5 working days to be processed. The reproduction of colours is as accurate as the photographic and production process will reasonably allow, and therefore not deemed as a fault.

Please contact us before returning any purchases:

bellefleur.candleco@gmail.com

+64226261289

Returns Address:

Belle Fleur Candle Co.

24 Sohlue Place 

Oteha Valley Auckland

New Zealand 0632